Conference and Event Services Summer Event Assistant – California Campus

POSITION: Summer Event Assistant

HOURS: Up to 40 hours per week

START/END: Position begins on June 23rd

• Training: June 23rd – July 3rd (off on July 4th)
• Last Day of Position – August 2nd

WAGES:

Event Assistant: $9.00

PRIMARY DRESS: Pennwest issued shirts- Any pants you are comfortable in; except no holes, no sweatpants and please wear professional length shorts.

PRIMARY SUPERVISOR: Assistant Director of Residence Life in Collaboration with the Associate Director of Student Center Operations and Event Services

SECONDARY SUPERVISOR: Conference Services Management Technician

SPECIAL QUALIFICATIONS:

1. Interpersonal and customer service skills
2. Ability to Learn Quickly
3. Meticulous Attention to Detail
4. Empathetic And Emotionally Intelligent
5. Analytical and problem-solving skills
6. Multitasking and organizational skills
7. Ability to answer a high volume of calls and/or emails daily
8. Ability to share work amongst team
9. Attentiveness and patience
10. Time-management skills
11. Ability to maintain a positive attitude in any situation
12. Adaptability in a fast past environment
13. Conflict Management and De-escalation skills

REQUIREMENTS:

1. Must be a current PennWest University Student to Apply.
2. Must live on campus during summer; may not live off campus.
3. Valid Driver’s License (preferred, but not required)
4. Day, evening, weekend, and holiday work, as well as on-call responsibilities.
5. Restricted vacation days, unless approved by Supervisors
6. Restricted from campus work-study positions while employed in this position.
7. Ability to work flexible hours during the week and on weekends.
8. *Background/Clearance Checks
9. *Complete required Trainings – Title 9/POM

PRIMARY DUTIES AS REALATED TO EVENT SERVICES:

1. Responsible for guest relations on campus.
2. Work with assigned camps or conferences.
3. Work ‘On-Call’ shifts during scheduled times – these include overnights and weekends
4. Coordinate distribution of registration materials for summer events.
5. Work closely with the Conference Department on any task assigned.
6. Attend all training and scheduling meetings, unless excused in advance by a supervisor.
7. May cover shifts in other areas; including the Information Desk in the Natali Student Center.
8. All other duties as assigned.

PRIMARY DUTIES AS RELATED TO RESIDENCE HALLS:

1. Responsible for the maintenance and upkeep of the Residence Halls in the summer season. This includes regular room checks, key audits, entering work orders and ensuring their completion.
2. Welcome/Greet attendees.
3. Check-In and Check-Out overnight guests in Residence Halls.
4. Work Scheduled ‘On-Call and Front Desk Shifts’ during group stays.
5. Answer attendees’ questions, give directions as asked.
6. Available to help attendees even during off-duty hours.
7. Do “rounds” through residence hall as directed by Supervisors.
8. Complete room inspections before a group arrives and will also complete them before the group exits campus.
9. Act as liaison between guest relations and attendees.
10. Collect lost and found items left in the residence halls.
11. Uphold University Policies as well as State and Federal laws.
12. All other duties as assigned.

PRIMARY DUTIES AS RELATED TO KEY CONTROL:

1. Responsible for distribution of room keys during check-ins.
2. Responsible for collection of all room keys during check-outs and verification of receipt and proper return of keys to keyboard.
3. Work with assigned groups as defined by specific registration and checkout times for the camps and conferences.
4. Maintain the key storage unit, regulate, and enforce the use of keys. Abide by the key code policy.
5. Inventory and verify keys before and after each overnight event.
6. Understand the key coding system.
7. Notify Housing of any key request promptly.
8. All other duties as assigned.

PRIMARY DUTIES AS RELATED TO NEW STUDENT ORIENTATION:

1. Attend all scheduled NSO Days.
2. Project a caring, concerned, and approachable demeanor to help communication and establish positive public relations with incoming students and their families.
3. Promote campus traditions, programs, and resources.
4. All other duties as assigned.

NOTES:

1. Employee selection is based on application, background checks and interview process.
2. Housing will be provided in one of the residence halls. Because of various maintenance projects in the halls, you might be required to move throughout the summer.
3. A meal plan is not provided.
4. All hires will be responsible for their own campus parking pass.
5. Failure to comply with the above job description can result in termination of employment and loss of compensation and room.