Resolve technical issues and escalate network outages alongside Datacom’s service desk team
Welcome to the Datacom Service Desk Job Simulation! We are thrilled to have you here.
Datacom is a leading IT service provider, offering innovative and customer-centric IT solutions across various sectors. Within our managed services division, our teams work tirelessly to ensure seamless IT operations for our clients, address a wide range of technical challenges, and guarantee high levels of customer satisfaction.
During this program, you will get the opportunity to step into the shoes of a Datacom team member and complete tasks that replicate the work that our service desk team does every day. You’ll learn key skills in:
Effective problem-solving and troubleshooting for technical issues.Providing excellent customer service and clear communication.Prioritising and managing IT support tickets.Escalating complex issues according to IT Infrastructure Library (ITIL) processes.
We hope this program provides a great resource for you to upskill and strengthen your resume as you explore career options and a potential career at Datacom.
This program is self-paced. It takes approximately 2-3 hours to complete.
Skills Learned:
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Intro & Scenario
Background context and your project team -
Technical issue resolution
Help a Datacom client with their technical hurdles by resolving their email access issue with expert troubleshooting and communication- Critical Thinking
- Communication
- Documentation and Reporting
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Customer support and escalation
Tackle a network outage with strategic prioritisation and clear client communication- Analytical Thinking
- Problem Solving
- Time Management
- Communication
- ITIL Processes
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Finish Line
